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Frequently Asked Questions

 

We hope we can answer any of your queries below. If you can't find what you are looking for please contact us on: 0044 1455 636231

1.  How can I see the status of my order?

You can check the status of your order by logging into your account and clicking on “My Orders”.

2.  How will my products be packed?

All of our items are packed in environmentally friendly luxurious boxes or wraps

3.   Do you deliver worldwide?

Yes we provide a worldwide delivery service for all of our customers. At the checkout you will be given the option to choose a tracked or untracked service.

4.   How do I change my account details?

Once you have created an account, you will be able to log in and change any of the information on your account including your shipping and delivery address, email address and password, providing your order has not been despatched.

5.   What currency can I pay in?

Pamela Mann can take payment for your order in GBP; Euros or US Dollars.

6.   Will I be charged customs and import duties?

Shipments to and from destinations outside the UK may be subject to import duties and taxes. These charges are determined by local laws. Unfortunately, we have no control over these charges or whether they are applied at all, as customs policies and import duties vary significantly from country to country. These are charged once the parcel reaches its destination country and must be paid by the recipient of the parcel. 

7.   I have received an incorrect/faulty item?

In the unlikely event of this happening, please contact the head office on 0044 1455 636231 and our friendly customer service team will provide you with a replacement or refund.