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Terms & Conditions

By using our websites you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pamela Mann relationship with you in relation to this website.

Pamela Mann Ltd supplies goods on the following terms and conditions:



  1. Introduction


  • In these terms and conditions:


  • ‘We’, ‘us’ or ‘our’ is a reference to Pamela Mann Ltd;


  • ‘You’ or ‘your’ is a reference to the person to whom we are supplying Goods and who is required to pay for the Goods we supply; and


  • ‘Goods’ means the goods we shall buy for you and for which you will pay.


  • Our contact details are:


  • Pamela Mann Ltd, 46 Upper Bond Street, Hinckley, Leicestershire LE10 1RJ.


  • Registered office: The Robbins Building, Albert Street, Rugby CV21 2SD.


  • Telephone: 01455 636231


  • E-mail:



  1. Making an order


  • When you place an order you are making an offer to buy from us the Goods you have specified at the price stated for those Goods. At this stage there is not a binding contract between you and us.


  • We will acknowledge your order. The acknowledgment is to confirm that we have received your order and will provide details of what you have ordered, the price that will be charged as well as other information about the progress of your order and estimated dispatch and delivery information. At this stage there will not be a binding order between you and us.


  • We will contact you to let you know when the Goods have been dispatched. This communication will be our acceptance of your order (‘Order Acceptance’). At the time the Order Acceptance is sent by us (which may be different to the time you receive it) there will be a binding contract between you and us.


  • The Order Acceptance will only cover the Goods mentioned in it and may not cover all the Goods you ordered. If this is the case, then the offer you made for those Goods will only be accepted when we send a further Order Acceptance.



  1. Price of goods


  • We try our best to display accurate and up to date prices. However, because prices may be changed by our suppliers, we cannot state the definite price until we send you the Order Acceptance.


  • If the price of the Goods is different at the time we are ready to send the Order Acceptance to what it was at the time you placed your order then two things can happen:


  • if the price is lower at the time we send the Order Acceptance then we will charge you the lower price and dispatch the goods; or


  • if the price is higher at the time we send the Order Acceptance then we will either cancel your order or contact you to ask you either whether you wish to pay the higher price or to cancel your order. If the order is cancelled by us or you do cancel the order then if you have already made any payment(s), we will make a refund.


  • All prices shown are exclusive of VAT.


  • When you place an order, you authorise us to debit the credit, debit or other card you specify on your order for the amount of the order at the time we send the Order Acceptance. We will hold you on a credit account should this be agreed and verified.


  • We will normally only debit the card you have used for payment at the time we send the Order Acceptance. We will hold you on a credit account should this be agreed and verified.



  1. Availability and dispatch of Goods


  • The availability of the Goods as displayed are only estimates and should not be relied on as definite statements as to whether the Goods you wish to purchase are actually in stock.


  • Any times and dates given for dispatch of Goods (or the length of time that Goods will take to be delivered) are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order.



  1. Delivery


  • We may deliver the Goods in one or more instalments and some of the Goods may be delivered directly from the manufacturer of the Goods.



  1. Limitation of liability


  • If the Goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you may have the right to reject them. If you have the right to reject the Goods, then you must let us know that you are rejecting the Goods and bringing our contract to an end. We prefer that you let us know in writing by e-mail within 24 hours of receipt of the goods.


  • You have 30 days to exercise the right to reject the Goods, starting with the day after the Goods are delivered to you. If you do not reject the Goods within 30 days, you still have available to you other remedies, such as having the goods repaired or replaced.


  • If you reject the Goods within the 30-day period, we will:


  • either:


  • arrange to collect the Goods from you; or


  • ask you to send the goods back to us (at our expense); and


  • refund the amount you paid for the Goods within 14 days of us agreeing that you are entitled to a refund.


  • You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from our site. The importation or exportation of certain of our Goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods you purchase.


  • Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Goods.


  • Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.



  1. Force majeure


  • We shall not have any liability under or be deemed to be in breach of these terms and conditions for any delays or failures in performance which result from circumstances beyond our reasonable control. If we are affected by such circumstances, we will promptly notify you in writing when such circumstances cause a delay or failure in performance and when they cease to do so. If such circumstances continue for a continuous period of more than 6 months, we may terminate your order by written notice to you.



  1. Cancellation rights


  • We must be contacted within 14 days of you receiving the Goods should you wish to discuss returns/faults/cancellation. The 14-day period starts on the day after you receive the Goods.


  • If you wish to return the items, you must send them to us. You will normally be responsible for the cost of sending the items back. Alternatively, we can collect the items from you, but you will have to pay the cost of us collecting the goods.


  • To cancel the contract, you will need to send a letter to us. You can send the letter by post, e-mail or by personal delivery. Contact details for where to send the letter are set out in clause 1.2.1 and 1.2.4 above.


  • If you cancel the contract orally, you will need to confirm the oral cancellation in writing and send it to us by one of the means just specified.


  • Once you have cancelled your order and we have received the Goods (or you supply evidence that you have returned the Goods) we will refund the amount you paid to us (including the cost of delivery of the Goods from us to you) within 14 days starting with the day after we received the goods or you have supplied evidence that you have returned the goods. We may not return some or all of what you paid to us if your handling of the Goods went beyond what you might be able to carry out if you were handling the Goods in a shop, in which case we will deduct by how much the value of the Goods has been diminished).



  1. Returns


  • Returns are accepted on incorrect or faulty items only.

  • In the event of claims for faulty or damaged goods; the following terms must be adhered to:

    The retailer is wholly responsible to arrange for the return of the goods. Once assessed, a decision will be made as to a refund of the faulty or damaged merchandise. Goods will not be accepted back after 30 days of delivery. Please note that we must be notified of any shortage of goods within 24 hours of receipt of goods. Please see contact us section for full details.

    The return of goods and transport costs are the responsibility of the purchaser. A refund or replacement will be made after the goods being received back to us. Not including carriage charges, providing the goods are in the same condition as when dispatched. This includes all packaging to be fully intact. Please note we will not refund or accept returns on clearance items.

    Please be aware that Pamela Mann Ltd will not be responsible for any further shipping costs incurred by the seller, and are unable to refund or credit items which in our opinion are, either not faulty, or have been deliberately damaged.

    Please note that Pamela Mann Ltd is strictly a trade to trade company, supplying only registered traders and not direct to the general public.

    If you are unhappy with any of the Pamela Mann Ltd ‘terms and conditions’ or ‘returns policy’ please do not proceed with your order, or contact us and we will endeavour to resolve the issue.



  1. Ownership of Goods


  • We shall own the Goods until we have received payment in full from you, even though we may have already delivered the Goods to you. Where you have paid by cheque or credit or debit card, ‘payment in full’ means that the funds have reached our bank account.



  1. Prohibition on re-sale of Goods


  • It is prohibited to sell our products on any Amazon or eBay platform without our consent in writing. If you are found to be doing so then we reserve the right to withhold further supply of goods to you.



  1. Invalidity


  • If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.



  1. Contracts (Rights of Third Parties) Act 1999


  • For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.




  1. Law and jurisdiction


  • This contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England and Wales.





We thank you in advance for your cooperation.